Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. Please read below for more details regarding returns, refunds, and order policies for our physical and digital items:
Returns & Cancellations
Physical Products Shipped Directly by the Author (within the EU):
- Right of Withdrawal: In accordance with EU consumer law, if you are an EU resident and purchased a physical product shipped directly by the author (e.g., books), you have the right to withdraw from your purchase within 14 days of receiving the item without giving any reason. Returned items must be unused and in their original condition (e.g., in their original shrink-wrap if applicable). Return shipping costs are the responsibility of the customer.
Made-to-Order Merchandise (Fulfilled by Fourthwall):
- Because print-on-demand merchandise (such as apparel or mugs) is made to order especially for you, we do not accept general returns or sizing-related exchanges for these items.
- Order Editing/Cancellation: You can edit or cancel your order using the link in your confirmation email before it goes into production.
Digital Products, Donations & Locked Messages:
- Digital Downloads (Music / Audio files): Due to the digital nature of audio files, sales are final and non-refundable once downloading or streaming has commenced with your consent.
- Donations, Tips & Locked Messages: These are strictly non-cancellable and non-refundable. If you have trouble accessing a locked message, please reach out via our contact form for assistance.
Damaged/Quality Issues
If any product arrives damaged, defective, or with a printing error, we will gladly issue a free replacement or a refund!
- For physical products shipped directly by the Author: Please report the issue with photos within 14 days of receipt via our contact form.
- For print-on-demand merchandise (fulfilled by Fourthwall): Please report the issue with photos within 30 days of receipt.
- Photos required: To process a resolution quickly, please include your order number and clear photos of the defect on a flat, well-lit surface (including labels/tags if applicable).
Refunds Policies
Once a refund is approved:
- PayPal: Refunds will appear in your PayPal balance within 24 business hours.
- Credit/Debit Card: Refunds will show up on your bank account within 7 to 10 business days, depending on your card issuer.
Accepted Payment Methods
We accept major credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, local payment methods or Klarna/AfterPay.
International Orders & Customs
Physical products shipped directly by the author are currently available exclusively within the European Union (EU). Digital products and merchandise fulfilled by Fourthwall are available globally.
International shipments outside the seller's primary region may be subject to import taxes, duties, or customs fees imposed by your destination country. You are responsible for any applicable customs charges.
Merchant of record
Orders and payment processing are handled in partnership with Fourthwall.com, who manages store infrastructure and order-related inquiries.